Refund Policy

Refund policy

Han River Trading (Pty) Ltd, trading as HANSO, sells Korean products to customers in South Africa. This policy explains how to cancel, return and get refunded. It doesn't limit your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Cancelling a pre-order

• You can cancel a Seoul Drop pre-order free of charge at any time before the drop's ordering window closes. We refund you in full.
• Once the window closes, we buy your item in Seoul. After that you can still return it when it arrives (see below).

If a drop doesn't go ahead A drop ships only once it reaches 5 orders. If it doesn't reach 5 by the time the window closes, we cancel your order and refund you in full within 7 days.

If we can't get a requested item If an item you requested from Korea sells out, or its price changes before we buy it, we contact you first. If it can't be bought, we refund you in full within 7 days.

Changed your mind? 7-day returns You can return any item within 7 days of delivery without giving a reason, as long as it's unused and in its original packaging. We refund the full price you paid, less only the cost of sending the item back to us. Returns go to our address in South Africa, not to Korea, so this is a local courier cost.

Faulty or not as described If an item is faulty, or isn't what we described, tell us within 6 months of delivery. We'll repair it, replace it or refund you, whichever you choose. We cover all shipping costs.

Items we can't take back unless faulty For hygiene reasons we can't accept change-of-mind returns of opened skincare or beauty products, worn wigs or hair pieces, or used oral-care products. They're still covered if faulty.

Sizes We can't exchange sizes, because every item is bought in Seoul. If something doesn't fit, return it unworn within 7 days for a refund. Our size guide helps you choose before you order.

How to return an item

1. Contact us on WhatsApp at [WhatsApp number] or email [email address] with your order number and the item you're returning.
2. We send you our return address and the next steps.
3. Pack the item securely in its original packaging and send it to us.

When you'll be refunded We refund you within 30 days of receiving your return, normally much sooner, to the payment method you used. How long it takes to show in your account depends on your bank.

Questions Contact us at [email address] or on WhatsApp at [WhatsApp number].