Shipping Policy

Shipping policy

Where we deliver We deliver to addresses in South Africa only.

What your price includes Every HANSO price already includes shipping from Seoul, South African customs duty and import VAT. There's nothing extra to pay when your parcel arrives. The only shipping cost you pay is local delivery within South Africa, which is shown at checkout before you pay.

Seoul Drop pre-orders

• Seoul Drops are sold as pre-orders during a set ordering window, and each product page shows when the window closes.
• After the window closes, we buy the items in Seoul and ship the whole drop to South Africa in one parcel. Once it clears customs, we send your order on by local courier.
• Delivery takes about 3–4 weeks after the ordering window closes.
• A drop ships only once it reaches 5 orders. If it doesn't, you're refunded in full within 7 days.

Requested items Items you request from Korea ship with our next shipment from Seoul and arrive about 3–4 weeks after we buy them. We confirm the timing when we send your quote.

Items available now Items marked as available now are already in South Africa. We dispatch them within [2–3 business days].

Tracking We email you a tracking link when your order leaves us.

Delays Customs inspections and courier delays occasionally add time, and we'll keep you updated if that happens. If we can't deliver within the time we've told you, you can cancel and get a full refund.

Lost or damaged parcels We're responsible for your order until it's delivered. If it arrives damaged or goes missing, contact us within 7 days of delivery, or of the expected delivery date, and we'll replace it or refund you.

Delivery address Please check your address at checkout. If a parcel is returned because the address was wrong or nobody was available, we may need to charge the courier cost of sending it again.