Terms of Service

Terms of service

These terms apply when you use the HANSO website or buy from us. By placing an order you agree to them. Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

1. About us

• Trading name: HANSO
• Legal name: Han River Trading (Pty) Ltd, a private company registered in South Africa
• Registration number: 2026/789662/07
• Directors: [director names]
• Physical address, also our address for legal notices: [physical address]
• Email: [email address]
• Phone / WhatsApp: [number]
• Website: [website address]
• We don't belong to any industry self-regulatory body.

2. Who can buy You must be 18 or older, or have a parent's or guardian's permission, and have a delivery address in South Africa.

3. Our products We choose every product ourselves in Korea. We describe and photograph each one as accurately as we can, but colours can look slightly different on different screens. Korean sizes often run small, so please use our size guide.

4. Prices

• All prices are in South African rand (ZAR).
• Prices include the item, shipping from Seoul, South African customs duty, import VAT and our service fee.
• Local delivery is shown at checkout.
• HANSO isn't currently registered for VAT, so we can't issue VAT invoices.
• If a price is obviously wrong because of a mistake, we'll tell you before we process your order, and you can cancel for a full refund.

5. Orders Your order is accepted when we email your order confirmation. Most of our products are pre-orders: you pay now, and we buy and ship the item once the ordering window closes.

6. Seoul Drops

• Each drop has a set ordering window and ships once it reaches 5 orders.
• If it doesn't reach 5 orders, we cancel the order and refund you in full within 7 days.
• You can cancel free of charge before the window closes.

7. Requests from Korea When you ask us to find an item, we send you a quote. A quote is free and you don't have to accept it. Your order is made only when you pay the full amount through the checkout link we send you. If we then can't buy the item, we refund you in full within 7 days.

8. Payment You pay through Shopify's secure checkout. Payments are processed by [Payfast], and we never see or store your card details. You pay the full amount when you order; we don't take deposits.

9. Delivery See our Shipping policy. We deliver within the times stated there. If we can't, you can cancel and get a full refund.

10. Returns, cancellations and faulty goods See our Refund policy. In short:

• You can return an item within 7 days of delivery. We deduct only the cost of sending it back to us.
• Faulty items are covered for 6 months.
• Refunds are paid within 30 days.

11. Privacy We handle your personal information as set out in our Privacy policy and in line with the Protection of Personal Information Act (POPIA).

12. Keeping a record of your order We email you a confirmation and receipt for every order. If you have a customer account, your orders are also listed there.

13. Our responsibility We're responsible for the products we sell, as the Consumer Protection Act requires. Where the law allows, we're not responsible for indirect losses, or for delays caused by events outside our control, such as customs inspections, strikes or natural disasters. If one of those delays your order, we'll tell you, and you can cancel for a full refund.

14. Website content The HANSO name, logo, photos and text on this site belong to us or to the brands we sell, and may not be copied without permission.

15. Complaints Please contact us first; we'd like to put things right. If we can't resolve your complaint, you can contact the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission.

16. Changes and law We may update these terms from time to time. The version on our website when you place your order applies to that order. These terms are governed by South African law.